Privacy Policy

Introduction

At "Doctor Care", we understand the importance of your privacy and trust in our services. This policy explains how we collect, use, and protect your personal information when using our home medical care services in Riyadh, Jeddah, and Dammam.

We are committed to protecting your privacy and ensuring the security of your personal data according to the highest medical and ethical standards.

Information Collection

We collect the following information to provide the best home medical care services:

• Personal Data: Full name, phone number, email address, address, age, gender
• Medical Data: Medical history, current medications, allergies, current health status
• Emergency Data: Emergency contact information
• Location Data: Home address for service delivery
• Payment Data: Billing and payment information (securely stored)

How We Use Information

We use your personal information for the following purposes:

• Providing requested home medical care services
• Scheduling medical appointments and visits
• Communicating with you about your health and appointments
• Providing medical support in emergency situations
• Improving and developing our service quality
• Complying with legal and regulatory requirements

Data Protection

We apply the highest security standards to protect your information:

• Encryption: All data is protected with advanced encryption
• Limited Access: Only authorized medical staff can access your data
• Secure Backups: Secure and encrypted backup copies
• Continuous Training: Our team is trained on privacy protection
• Regular Audits: Regular security system reviews

Data Sharing

We do not sell or rent your personal information to any third party. We may share your information only in the following cases:

• When medically necessary to save lives
• With your explicit consent
• When required by law
• With authorized medical service providers (with confidentiality guarantees)

Cookies

We use cookies to improve your experience on our website:

• Remember your language preferences
• Improve website performance
• Analyze website usage (anonymously)
• Provide better user experience

You can manage cookies through your browser settings.

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Correct any inaccurate information
• Deletion: Request deletion of your data (considering legal requirements)
• Restriction: Request restriction of data processing
• Objection: Object to data processing
• Portability: Transfer your data to another service

Contact Information

If you have any questions about our privacy policy or want to exercise any of your rights, please contact us:

Policy Updates

We may update this policy from time to time. We will notify you of any significant changes through:

• Notification on our website
• Text message or email
• Phone call for emergencies

We recommend reviewing this policy regularly to stay informed of any updates.

Conclusion

At "Doctor Care", we believe that your privacy is a fundamental right. We are committed to protecting your personal information and providing safe and reliable home medical care services in Riyadh, Jeddah, and Dammam.

Thank you for trusting our services. We are here to serve and care for you.